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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Phantom unread notification</title><link>https://communities.bentley.com/help/f/communities-feedback-forum/140086/phantom-unread-notification</link><description>I&amp;#39;ve just returned to the newsgroups after a 10 day vacation. I now have an unread notification that shows up as a number 1 in a red circle, but when clicked on, the dropdown is empty. How can I correct this?</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/456002?ContentTypeID=1</link><pubDate>Mon, 16 Apr 2018 14:34:00 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0be2902e-d199-4300-b74e-39bb439a10b1</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;As I said the last time: &amp;quot;&lt;span&gt;Appears to be fixed everywhere. Thanks for whatever you did!&amp;quot;&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/456000?ContentTypeID=1</link><pubDate>Mon, 16 Apr 2018 14:23:31 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d1596539-751e-4ee7-bef6-91fd824201f2</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Hi caddcop, the notifications have been manually cleared from your account. Please confirm.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/455375?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2018 19:43:57 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c52f65aa-2b82-49d4-aa26-e18448e7baee</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Hello caddcop, thanks for reporting this. I have escalated it and will let you know once there is a resolution.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/455350?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2018 17:30:26 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:867648d0-82e5-46ed-aa25-98d8ab87f03f</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;It&amp;#39;s happened again. I have the same Phantom Unread Notification going on. None of the things I can do will fix this. Can you re-ring that bell on your side?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424861?ContentTypeID=1</link><pubDate>Mon, 28 Aug 2017 19:15:58 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:9ac60c69-cf17-4a8d-9faa-9e214859c960</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Great, thanks for confirming.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424860?ContentTypeID=1</link><pubDate>Mon, 28 Aug 2017 19:14:08 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:02782a85-a11b-4220-966e-5fd5cb5acc12</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;Appears to be fixed everywhere. Thanks for whatever you did.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424665?ContentTypeID=1</link><pubDate>Fri, 25 Aug 2017 13:40:00 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2992d1e9-ec63-434c-b673-f3d11d045d4d</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;This AM, my home PC was still showing this, but now, at work, it appears fixed. Will check when I get home.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424571?ContentTypeID=1</link><pubDate>Thu, 24 Aug 2017 21:53:42 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:448ba56d-ee69-4474-9ee9-7a9782a9304f</guid><dc:creator>stuartw</dc:creator><description>&lt;p&gt;Don&amp;#39;t worry, I have found the blue tick now!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424543?ContentTypeID=1</link><pubDate>Thu, 24 Aug 2017 16:39:43 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f9413c2b-f569-4b36-b313-edd51b813014</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;stuartw, can you show me a screenshot of this? Note that it will only show if there are notifications in the list. It is the blue check mark in the upper-right corner.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424541?ContentTypeID=1</link><pubDate>Thu, 24 Aug 2017 16:36:57 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a733bfa2-8615-4ef6-bcfd-d7cd963a3339</guid><dc:creator>stuartw</dc:creator><description>&lt;p&gt;I too don&amp;#39;t have &amp;#39;mark all as read&amp;#39; option!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424537?ContentTypeID=1</link><pubDate>Thu, 24 Aug 2017 16:25:45 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ba45d18f-d4f4-4bbe-a4c5-fddbaa414035</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Hi caddcop, sorry to hear nothing has helped with that. I have escalated this issue for further investigation. There might be something &amp;quot;stuck&amp;quot; in your account, or perhaps some other reason I am missing. Stay tuned.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424396?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 21:36:09 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:59684a80-95ce-4bd8-939c-4ac1aab8d76a</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;Sorry, no joy. Click on the checkmark, the list clears but the number only reduces to 1&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424380?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 18:36:26 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:06270478-4ed2-4415-a88d-19935fad9b0d</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;When clicking on the notifications list, try clicking the blue check mark in the upper-right corner. That is the &amp;quot;mark all as read&amp;quot; option. If that does not work, I will need to do a bit of further investigation.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424379?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 18:34:49 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:7ddf7f55-3471-4dbd-95ff-65c82fba1fa8</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-discussions-components-files/9549/2-Notifications.png"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/9549/2-Notifications.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;No &amp;quot;Mark All as Read&amp;quot; anymore. And here is a &amp;quot;2&amp;quot; notifications, but as you can see, your message is the only one in the list.&lt;/p&gt;
&lt;p&gt;I tried setting the &amp;quot;View All&amp;quot; filter to &amp;quot;Unread&amp;quot; - nothing is then in the list, no matter what I set for the other filter options.&lt;/p&gt;
&lt;p&gt;Tried the Ctrl+F5 - no joy, either.&lt;/p&gt;
&lt;p&gt;It&amp;#39;s annoying, but not critical. Just thought it should be reported.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424377?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 18:13:39 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e30e435f-e405-4c15-a67f-5ba3469d4a0b</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Odd. What happens when you click View All? Do you see anything there? Have you tried pressing CTRL+F5 to force a refresh of the cache, just in case the problem is that the dialog is not fully showing the information properly? Any differences when viewing on a different browser, if you have access to more than one browser? (IE vs. Chrome vs. Firefox for example)&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424376?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 18:11:06 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:850ce436-a402-4df9-b038-b7f1f9d3e13e</guid><dc:creator>caddcop</dc:creator><description>&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-discussions-components-files/9549/3007.Notifications.png"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/9549/3007.Notifications.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;As you can see, the menu only offers these options:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;View All&lt;/li&gt;
&lt;li&gt;Settings&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;No option to mark all as read, unless I leave another message unread.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Phantom unread notification</title><link>https://communities.bentley.com/thread/424330?ContentTypeID=1</link><pubDate>Wed, 23 Aug 2017 13:59:28 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0f03bbc2-7c6f-4b17-b86a-65a9c6e135b5</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Hello caddcop,&lt;/p&gt;
&lt;p&gt;I assume you&amp;#39;re referring to the notifications icon, which looks like a lightning bolt. When clicking that button, have you tried clicking &amp;quot;view all&amp;quot;, or &amp;quot;mark all as read&amp;quot;?&lt;/p&gt;
&lt;p&gt;Can you provide a screenshot?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>