[Service Request Manager] Closed - QA Audit

Why are some service tickets closed without asking any details or receiving any answer from support analyst?

For example 7000466801 and 7000466804 are closed but I never received any notice from Bentley. What is happening?

During a recent incident audit, Bentley Support concluded that thisService Request should be closed. If this issue has not yet been resolved to your satisfaction or if you have further questions, we recommend searching or submitting your question to Bentley Communities (<%W>communities.bentley.com/.../>).