Why are some service tickets closed without asking any details or receiving any answer from support analyst?
For example 7000466801 and 7000466804 are closed but I never received any notice from Bentley. What is happening?
During a recent incident audit, Bentley Support concluded that thisService Request should be closed. If this issue has not yet been resolved to your satisfaction or if you have further questions, we recommend searching or submitting your question to Bentley Communities (<%W>communities.bentley.com/.../>).
Hi Oto - those tickets were automatically closed by audit process on 18th September 2016. You should have received a closed message along with the audit closed text at that time. Regards,
Duncan Brown Technical Support Engineer, SpecialistCommunity Administrator
So it is normal process to not reply to service tickets in timely manner and then just close it automatically!?These too regarding Conceptstation - 7000614398,7000614361,7000614346,7000610494
Ok then it is clear what happened, will check next time so the tickets don't get lost unresponded.
Yes these are still valid issues.
A Bentley colleague - more knowledgeable on these issues - should be contacting you shortly.Regards,