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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>[Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/help/f/communities-feedback-forum/147662/service-request-manager-closed---qa-audit</link><description>Why are some service tickets closed without asking any details or receiving any answer from support analyst? 
 For example 7000466801 and 7000466804 are closed but I never received any notice from Bentley. What is happening? 
 
 
 During a recent incident</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: [Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/thread/449546?ContentTypeID=1</link><pubDate>Mon, 05 Mar 2018 13:10:20 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:fce3f9a0-93fb-46b2-9ae0-8dede923ee71</guid><dc:creator>Duncan Brown</dc:creator><description>&lt;p&gt;A Bentley colleague - more knowledgeable on&amp;nbsp;these issues - should be contacting you shortly.&lt;br /&gt;&lt;br /&gt;Regards,&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/thread/449545?ContentTypeID=1</link><pubDate>Mon, 05 Mar 2018 13:00:04 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:51ff20e1-5178-43c1-b83c-4b6d020db532</guid><dc:creator>Oto</dc:creator><description>&lt;p&gt;Ok then it is clear what happened, will check next time so the tickets don&amp;#39;t get lost unresponded.&lt;/p&gt;
&lt;p&gt;Yes these are still valid issues.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/thread/449525?ContentTypeID=1</link><pubDate>Mon, 05 Mar 2018 11:06:00 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:4c890a5c-29bb-4e22-9950-dd136825cab0</guid><dc:creator>Duncan Brown</dc:creator><description>&lt;p&gt;No - the aim is to respond to service tickets in a prompt and timely fashion. The Audit Close happens automatically if there has been no activity on a ticket after a certain time period (usually 6 months or more)&lt;br /&gt;&lt;br /&gt;I cannot comment directly on these tickets as I was not party to them at the time.&lt;br /&gt;&lt;br /&gt;Are any of them still live issues?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/thread/449475?ContentTypeID=1</link><pubDate>Mon, 05 Mar 2018 06:10:47 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:32eb4227-bdc3-4869-9856-32aa9231be92</guid><dc:creator>Oto</dc:creator><description>&lt;p&gt;So it is normal process to not reply to service tickets in timely manner and then just close it automatically!?&lt;br /&gt;&lt;br /&gt;These too regarding Conceptstation - 7000614398,&lt;span class="lbl-display"&gt;7000614361&lt;/span&gt;,&lt;span class="lbl-display"&gt;7000614346&lt;/span&gt;,&lt;span class="lbl-display"&gt;7000610494&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [Service Request Manager] Closed - QA Audit</title><link>https://communities.bentley.com/thread/449335?ContentTypeID=1</link><pubDate>Fri, 02 Mar 2018 17:18:48 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:195641c9-6953-4f02-8dfb-e0696bf13ab8</guid><dc:creator>Duncan Brown</dc:creator><description>&lt;p&gt;Hi Oto - those tickets were automatically closed by audit process on 18th September 2016. You should have received a closed message along with the audit closed text at that time.&amp;nbsp; &lt;br /&gt;&lt;br /&gt;Regards,&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>