Hi,
When I comment on a forum thread, how do I get notified when other people comment back? I have responded to several people's questions and then later discovered that they wrote back, but I never knew about it. How do I subscribe to a thread (sort of like where I create a thread, I get notifications of when some one else replies back.)
--Thanks,--Robert Arnold
Hello Robert,
If you reply to a forum thread, you should automatically be subscribed to it - to get popup messages while on the site, as well as emails. Click the "more" button below the thread's original post and see if you see "turn reply notifications off". Seeing that indicates that you are subscribed to the thread.
In your Community Settings, go to the Notifications tab and make sure the box is checked for "Replies to a thread I'm subscribed to".
We did have an email issue that was recently fixed, causing some of the email alerts to be arrive at their destination. Have you noticed this issue with any threads that you have replied to within the last couple days?
Is it possible your email client is blocking or putting the emails into the "spam" folder? Do you have any rule set up in your email client that would divert these emails?
Regards,
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Hi Jesse,
I am not being automatically subscribed to the thread when I reply to it. I found the "more button" that you referred to and the option is "turn reply notifications on". Yes, I have "Replies to a thread I'm subscribed to" turned on.
--Thanks,--Robert
That is strange, I tested this and it worked for me. In a test forum that I am not subscribed to, if I reply to someone else's post, and then a different member posts after that, i get an email alert.
With your test, was it a thread you had replied to some time ago, or a new one just now? (you might need to refresh the page after replying, to see the "more" button update)
The threads that I have been looking at were from several days ago. It is/was not a matter of refreshing the browser.
I just did a test message in this forum (please delete that test), and it seemed to work. Does it make a difference if I reply directly to the original message/person, or if I reply to someone who made a comment on the forum. (IE, Person A asks, "How to?", Person B replies "Here's how", and I reply to Person B. Will I be subscribed to the thread?)
I just did a great, "for instance"... I have replied to Bear in https://communities.bentley.com/products/microstation/microstation_printing/f/printing-and-plotting-forum/176247/links-to-reference-files-are-broken
Currently in the More section of the first post, I have the option to turn the notifications on...
Also, I would expect the notification option to be somewhere related to the tread, not in the first message of the thread. That seems like it should just contain items related to the first message.
I am not sure why you are not being auto-subscribed to some threads. I will escalate this issue and get back to you as soon as I have a solution. Thank you for your patience.
Robert, preliminary investigation indicates that you will only be subscribed to a thread if you reply to the thread itself (the original post). If you reply to a reply of the original post, it does not look like you will be subscribed. I am discussing this further and will keep you updated.