When I comment on a forum thread, how do I get notified when other people comment back? I have responded to several people's questions and then later discovered that they wrote back, but I never knew about it. How do I subscribe to a thread (sort of like where I create a thread, I get notifications of when some one else replies back.)
If you reply to a forum thread, you should automatically be subscribed to it - to get popup messages while on the site, as well as emails. Click the "more" button below the thread's original post and see if you see "turn reply notifications off". Seeing that indicates that you are subscribed to the thread.
In your Community Settings, go to the Notifications tab and make sure the box is checked for "Replies to a thread I'm subscribed to".
We did have an email issue that was recently fixed, causing some of the email alerts to be arrive at their destination. Have you noticed this issue with any threads that you have replied to within the last couple days?
Is it possible your email client is blocking or putting the emails into the "spam" folder? Do you have any rule set up in your email client that would divert these emails?
Jesse DringoliTechnical Support Manager, Haestad ProductsBentley Communities Site AdministratorBentley Systems, Inc.
I am not being automatically subscribed to the thread when I reply to it. I found the "more button" that you referred to and the option is "turn reply notifications on". Yes, I have "Replies to a thread I'm subscribed to" turned on.
Thanks for the suggestions, I will pass this along.
I have added a Widget to some of our Forums that will display the option to subscribe to the specific thread you are viewing, and will also act as a way to know whether or not you are subscribed. (rather than having to click the "more" button at the top of the thread.
You should see this widget on the right side when looking at a thread.
We have also identified a fix to the issue of not being auto-subscribed if you only reply to a reply (and not the original post). We hope to have that fix in place soon.
Answer Verified By: RobertArnold
I see the widget and that is much more clear. Thanks for your help again.
A fix is now in place for the issue with not being auto-subscribed if you reply to a reply.
Thanks for your work on this and the update. They both are very appreciated.