SSO doesn't seem to work correctly after session timeout. If communities page is open and left inactive then after session timeout it shows error "An error occurred. Please try again or contact your administrator. " and can't log back in. If I go to bentley.com page then I see that I have not logged in. Logging in bentley.com and then going back to communities fixes the issue till next time.
Hi Oto, I am discussing this internally as I have not seen this before. I will note that we are in the midst of upgrading our identity management system (IMS) which may make this moot. Is this happening with any specific browser type?
Jesse DringoliTechnical Support Manager, OpenFlows ProductsBentley Communities Site AdministratorBentley Systems, Inc.
Mainly I use Firefox but it could be specific to my profile. Deleted all cookies maybe it will help. Let's wait till upgrade and see.
Edit: Seems deleting cookies works for now.
Ok, thanks for the information. I see you edited your reply to say that deleting the cookies helped. If this happens again please let us know.
Answer Verified By: Oto