Login email change

Question

https://translate.google.it/?hl=it 
 
 Buongiorno 
da quando mi ritiro mi piacerebbe rimanere in contatto con la community di bentley, quindi vorrei modificare l'email di accesso in "callegher.massimo@alice.it" 
Grazie

Jesse Dringoli · Accepted Answer

Hi Massimo, sorry for the confusion. It appears that you have your personal email address listed as the "alternate email" in your work email account. Please try edit your work email profile here: https://ims.bentley.com/IMS/Profile and remove the "alternate/personal email address", save, sign out (you may need to fully close all browser sessions) then try again to create a new account with your personal email address here: https://ims.bentley.com/IMS/Registration Let me know if this is successful. 
 If it still does not let you create a new account with your personal email address, I will escalate to our User Management team and work with them to get a separate, complete account created for your personal email address, then connect your existing Communities account with it. That way you can sign in with your personal email address, get Communities email alerts sent to it, yet keep all your Communities contributions and settings made with your work account.

Jesse Dringoli · Answer

Hi Massimo, sorry for the delay (I was out on Thursday and Friday of last week). 
 It is not a bother at all - I am glad to help. I have modified your old account to use the new email address massimo.callegher@gmail.com and connected it to your new Bentley account (for that gmail address). Please try restarting your browser, sign in to Bentley Communities with massimo.callegher@gmail.com and confirm that you can see your existing content. For example you should see your photo in your avatar and see "Posts: 413" on the right side of your profile here .

Jesse Dringoli · Answer

Hello Massimo, 
 I have changed your email address as requested. Please confirm that you are still able to sign in and use Bentley Communities without a problem. 
 In italiano: 
 Ho cambiato il tuo indirizzo e-mail come richiesto. Conferma di essere ancora in grado di accedere e utilizzare Bentley Communities senza problemi.

Jesse Dringoli · Answer

Massimo, in the far upper-right corner (when signed in), you will see a button to view your private message. There may be a red "1" next to it. This is where you can view the message I sent you. 
 I had changed your Communities profile email address to the personal email address, but the other parts of your Bentley account still use the old email address, which *may* cause a problem. However if you can sign in (with your work email address) and view and post content on Bentley communities (and get emails on your personal address), then you should be all set. 
 If you need to be able to sign in with your personal email address as well, please create a new Bentley account with your personal email address here: https://ims.bentley.com/IMS/Registration Then, let me know and I will connect your existing Bentley Communities account with the Bentley account that also has the same, personal email address.

Login email change

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