I am unable to log into a forum using chrome on an android device. I had always been able to do this before the dec 2022 update but now I get "user name or password not correct" error messages. I can log in on a windows laptop and if I access my profile settings I see the user name is a series of jibberish lettters and numbers (something like XFT56-TH45-CLKJ8TH-AE9TFD0 ) this is not the actual number but just a sample that shows you sort of what it looks like. I can not edit my user name in my settings profile so I assume that this is a result of user data being corrupted by the december 2022 update. I can change my password in windows but this still generates the same can't log in message when I try to log in in android
At first glance, I do not see any obvious problems with the account that you have posted as here in this thread. Please send me a private message with the email address(s) that you are trying to sign in, and any possible variations in your work email address for example from previous acquisitions. Please also copy and paste the GUID (that long string of characters you mentioned) as that could be useful.
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Unfortunately I am not sure why this is happening, as I only see the firstname.lastname@example.org account in our system, not the other one (and it appears to be properly connected via the unique identifier). I will escalate this to our IMS team for review, in case there are any known issues with mobile/Android.
Answer Verified By: szang
After discussing with our IMS team, they explained that this is working as-designed.
When you sign in through your Windows device, it uses a "policy" which is automatically performing authentication for you, so that you don’t have to supply your company domain password. This is a policy being enforced by your organization and is completely unrelated to Bentley.
When you use your Android device and provide the same username, the phone is not a part of the policy which automatically authenticates you, so Azure (active directory) has no choice but to force the authentication as shown in your screenshot, asking for a password. You will need to provide your domain/work password; the same password you sign into with your work email. Bentley is not aware of this password and it is not in sync with anything we can see. The only service that knows your password is Azure Active Directory and you are at an Azure AD login screen there on the password screen, asking you to provide that password to get you signed in.
That worked. I assumed it was looking for my Bentley password. Thank you for explaining that to me.