I am unable to log into a forum using chrome on an android device. I had always been able to do this before the dec 2022 update but now I get "user name or password not correct" error messages. I can log in on a windows laptop and if I access my profile settings I see the user name is a series of jibberish lettters and numbers (something like XFT56-TH45-CLKJ8TH-AE9TFD0 ) this is not the actual number but just a sample that shows you sort of what it looks like. I can not edit my user name in my settings profile so I assume that this is a result of user data being corrupted by the december 2022 update. I can change my password in windows but this still generates the same can't log in message when I try to log in in android
Unfortunately I am not sure why this is happening, as I only see the firstname.lastname@example.org account in our system, not the other one (and it appears to be properly connected via the unique identifier). I will escalate this to our IMS team for review, in case there are any known issues with mobile/Android.
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Answer Verified By: szang