Forum log in android

I am unable to log into a forum using chrome on an android device.  I had always been able to do this before the dec 2022 update but now I get "user name or password not correct" error messages.  I can log in on a windows laptop and if I access my profile settings I see the user name is a series of jibberish lettters and numbers (something like XFT56-TH45-CLKJ8TH-AE9TFD0 ) this is not the actual number but just a sample that shows you sort of  what it looks like.  I can not edit my user name in my settings profile so I assume that this is a result of user data being corrupted by the december 2022 update.  I can change my password in windows but this still generates the same can't log in message when I try to log in in android

  • I am trying to sign in to account This account was originally set up using the email address . a clip showing what is shown under my user name for the account settings is shown below.
    Note that I am able to sign in on a windows device with  no problem.  I can also change my password on a windows device using the link provided in the screen clip above.  When I try to sign in on an android device using chrome I get a Bentley screen asking for my email.  If I put in my old sign in I get another screen asking for my password after putting in the password it fails with a bad password message.  However, If I put in my current email sign in on the Bentley screen I am redirected to a Microsoft sign in screen that asks for my user name again and a password.  Putting in my email again and my password results in the following error (Again a Microsoft error screen, not Bentley)
    I have not tried to change my password from this microsoft screen.  I am assuming that Bentley is synching its login with Microsoft login. If you need additional information please let me know. I can provide my password in a separate e-mail if that is required
  • Hi,

    Unfortunately I am not sure why this is happening, as I only see the account in our system, not the other one (and it appears to be properly connected via the unique identifier). I will escalate this to our IMS team for review, in case there are any known issues with mobile/Android.


    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

    Answer Verified By: szang 

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