Double emails

Re: Double emails

Phil Chouinard — Wed, 16 Jun 2010 18:33:24 GMT

Yeah, we know about the inconsistency... currently identified in the Known issues (as of June 16)

Re: Double emails

Roy Gallier — Wed, 16 Jun 2010 18:23:54 GMT

Phil,

I deleted all of my Rules/Filters in Outlook and created one to move all from admin@be.org (just like John) and I no longer get the doubles. I must have to do with the rules. The rules are difficult to setup when the Subject line sometimes has the forum and sometimes does not and each sub forum has a pseudo email address. I here from another thread you have also set up rules to filter, could you share how yours are set? This would help troubleshoot which options are causing the issue. Here are examples of some I have tried:

from: {MicroStation v8i (SELECTseries* <admin@be.org>}
and with: {MicroStation v8i (SELECTseries} in the subject
move it to the {MicroStation v8i SS} folder
from: {MicroStation v8i (SELECTseries* <admin@be.org>}
move it to the {MicroStation v8i SS} folder
from: {admin@be.org}
and with: {MicroStation v8i (SELECTseries} in the subject
move it to the {MicroStation v8i SS} folder

All of the above worked yet sometimes yielded duplicate emails. Number 1 & 3 did not always catch all of the emails because of consistency in the Subject naming convention or lack thereof.

- Roy

Re: Double emails

Phil Chouinard — Wed, 16 Jun 2010 15:40:33 GMT

Still do not see what might be causing this... I have not seen it (and based on comments so far, it looks like just a few are experiencing it). Will continue digging, though.

Re: Double emails

Roy Gallier — Mon, 14 Jun 2010 22:40:21 GMT

I just started seeing this today. I don't seem to get every one twice, just A LOT of them are doubled up. Was there some change during the Site Upgrade which would have caused this. Nothing on my end has changed except I have rewritten all of my Outlook Filters this weekend. Microsoft finally updated Outlook Web Access for SBS & Exchange to more closely emulated Outlook. This update required me to rebuild my filters some. I don't think the filters are the problem, although I think I will disable the ones for the Be Communities to see if that helps.

Re: Double emails

Phil Chouinard — Mon, 24 May 2010 18:27:46 GMT

Hmmm... that is interesting -- can't explain it, but it is interesting :)

Re: Double emails

jkknighton — Mon, 24 May 2010 18:19:27 GMT

It seems to be working now. I had a rule in Outlook to move any emails from admin@be.com to a certain folder. I deleted this rule then recreated it and I haven't been receiving dupicates since.

John.

Re: Double emails

Phil Chouinard — Sat, 22 May 2010 14:48:09 GMT

We have heard of one other report of this, but have not tracked down any particular causes. One thing that might be happening is if you subscribe to a "parent" and "child" community or group. Some of them (like MicroStation's communities, for example) "roll up" posts -- IOW, something posted in a child community forum will show in that forum and its parent community. Is that happening with everything you have subscribed to? Or just certain things? In either case, what did you subscribe to?