My Training Certificates List & Transcripts - Not Updating since 2020 to Date

I had been trying to get assistance from Bentley Support but seems very hard to access or find the right person for a long while.  So I'm posting this one to the greater Bentley Communities of users, perchance you've come across this same pesky issue.  I need these certificates to claim PDH for future renewal of my engineering licenses.  Thanks in advance - Ray