on my learning path, when I open to watch a video is not working and always reloading in the page. Note, my internet is good.
I mean at this course
Hello Kyrellos Iskander, can you please share the URL of the video you can facing problem while playing on LEARN? Also, it will be helpful if you can share the image of the error you are observing.
It is most of the course videos as I am using Chrome
Hello Kyrellos Iskander, Thanks for sharing the image. It will be help for us to investigate further if you can share the URL of the video that is shown in the image. Also, can you please try playing the video with other browser and verify if you are getting the same observation?
Yes, of course. I have tried by internet explorer, edge, and Chrome. but did not work. I will attach the link form different browsers
Kyrellos Iskander, Thanks for sharing the information. Please allow us some time to investigate the matter you shared.
Take your time and thank your for your help
Hi Kyrellos Iskander, hope you are doing well. We need additional information to investigate further on the issue. Can you please send me an email at email@example.com so that we can discuss further?
I have sent an email regarding to that problem