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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Miro0315's Communities Activities</title><link>https://communities.bentley.com/members/0a517b0c_2d00_7a37_2d00_4a3e_2d00_b6fd_2d00_9b5a2d11c646</link><description>Recent activity for people in Miro0315's community</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Problems when trying to reduce number of licenses.</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/126682/problems-when-trying-to-reduce-number-of-licenses</link><pubDate>Wed, 28 Sep 2016 18:21:11 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:127573cc-f6bc-4b5c-800c-8dfb6cce89fa</guid><dc:creator>Miro0315</dc:creator><description>&lt;p&gt;&lt;span style="font-size:150%;"&gt;Hi All,&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;I would like to know, if anyone has experienced the same problems as I have after trying to reduce the numbers of licenses.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;First a bit of background information, I am a single use of Bentley software and history with Bentley is:&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;In 1993 I bought Microstation and at some point in the 90&amp;rsquo;ties I bought PlantSpace P&amp;amp;ID&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;In 2003 I bought Bentley Architecture and Bentley Structural&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;When Bentley in 2012 introduced ABD I suddenly had to many ABD licenses and I therefore converted the extra licenses to OpenPlant Modeler and OpenPlant Iso&amp;nbsp; (my PlantSpace P&amp;amp;ID license had already been converted to OpenPlant P&amp;amp;ID), I had no problems what so ever in this change, as long as I paid the little extra which was necessary.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;I must admit that I during 2014 gave up in trying using OpenPlant, for single user there were just too much work with have to administrate the XML-Schemas, I therefore asked in November 2014 if I could convert all my OpenPlant licenses to Prosteel.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;I was told that this could only be made within the translation period, I think it is 1 month before the yearly renewal date and it was not possible to convert the licenses to Prosteel, but I could translate the licenses to PowerProStruture instead, which I the did.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;During 2015 I discovered that it was difficult to get the 3D-Steel models converted to SAT Files, which is the format I have to supply many of my models, I then decided to stop my subscription of PowerProstrutures, but to keep Microstation, ABD and a Passport for Bentley Navigator.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;This time I waited until I got the yearly letter from Bentley telling me that if I did nothing, I would receive an invoice with same products as last year and this is where the &amp;ldquo;fun&amp;rdquo; begins.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;28. Of December 2015 I got the letter and I then contacted Bentley to make the change.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;6. Of Januar I got a copy of a mail from my account manager Mr. Mathis Hasle, to Mr. Jonas Persson (the person who made the switch to PowerProStructure last year), asking Mr. Persson to update the Select agreement accordingly.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;29. Of January I mailed Mr. Persson asking if there were any progress, nothing happened&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;3. Of February I mailed my account manager Mr. Hasle, again no answer.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;5. Of February I got a mail from Mr. Sean Mckenny at Bentley, with the text, &amp;ldquo;Dear Bentley user, Thanks for renewing your Bentley Subscription&amp;rdquo; (As always very polite). After receiving this mail, I mailed Mr. Hasle&amp;nbsp; (same day) asking if somebody forgot that I did not wanted to renew PowerProStructure, Yes you guessed it, nothing happened.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;12. Of February I mailed to Mr. Hasle, asking for progress (I knew that a wrong Invoice would come shortly after the mail from Mr. Mckenny), and I was right.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;1. Of March I again asked Mr. Hasle (my account manager) for progress, no response&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;11. Of March (Friday) I asked Mr. Hasle again for progress, this time Mr. Persson sent me a mail, taking responsibility for the delay and telling me that he would correct the issue on the following Monday (14. Of March).&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;14. Of March I asked Mr. Persson for a confirmation that he had solved the problem, this did of course not happen.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;30. Of March I the asked Mr. Hasle and Mr. Person again if the change had been made, I sure you already guessed the answer, yes you are correct, no answer.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;1. Of April I mailed Mrs. Pamela Murray who is EMEA Renewals Manager and quickly got the answer that the problem would be solved shortly and the Invoice would be stopped.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;20. Of April I mailed Mrs. Murray for progress, and yes you already know the response (no answer).&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;13. Of June I got a mail from Mr. Berruguete, but signed by Didier Ramhit telling me that the Invoice is more than 3 months in arrears and that Bentley may (not will) terminate my Select agreement, I responded to this mail the same day asking them to contact Mrs. Murray.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;16 of June I got a mail from Info.Bentley telling everybody how well and flexible the Select system is. :-) &lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;19. Of June I mailed Mr. Berruguete again&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;20. Of June I made a Service Request, this caused Henrik from Bentley to call me, telling me that he would sort everything out.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;21. Of July I sent a mail to BAC at Bentley asking for progress in my SR, again nothing happened, but I discovered that all my rights at Bentley.com has been removed, meaning I cannot see if anything is happening with my SR, &lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;7. Of September I made a new SR asking to get my rights at Bentley.com back, to make it possible to see any progress in my SR&amp;rsquo;s, as usual no response, not that I expected a response.&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;This behavior from Bentley has not created problems for me, I made a switch to Autodesk Revit (which I already owned), meaning Microstation and ABD is not a need to have, but a nice to have.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;Just to repeat my question, has anyone else experienced the same type of behavior from Bentley?&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;I think I will wait until 1. Of November before I sent a new SR cancelling my Select Agreement, just to make sure.&lt;/span&gt;&lt;br /&gt;&lt;span style="font-size:150%;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size:150%;"&gt;And to those who consider switching from Autodesk to Bentley, please note that this will not solve your problems when it comes to managing your software licenses no matter what Bentley PR says. &lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>