Technical Support Supervisor / PRT Developer
Summary
I am a software developer with experience developing, implementing, and troubleshooting complex computer systems. Experience developing CAD tools that run in conjunction with MicroStation and ProjectWise for various engineering disciplines. Also experienced in developing Windows, database, and Web applications. Background in both manufacturing and engineering environments. I have been working for Bentley since February 1997 as a Developer Support analysis. I supported software developers by providing programming solutions and examples related to Bentley’s APIs/SDKs. I then moved into the Priority Response Team, PRT. The PRT supports Bentley’s software by troubleshooting and diagnosing complex issues at source code and assembly level. I now supervise the SELECTserver support team to ensure users and owner operators are able to utilize their Bentley software portfolio. I am also a technical support lead for SELECTserver, and ProjectWise.
User mode debugging, software failure analysis, and system troubleshooting.API, SDK & Programming languages:C/C++, C#, VB, VB.NET, ASP.NET, MASM (32-bit Microsoft assembler.), HTML, XML, Windows API, MDL, ProjectWise SDK, MicroStation VBA, SQL, XML, SOAP
Debugging Tools: Microsoft’s Debugging Tools for Windows, WireShark, Perfmon,Visual Studio, Procmon, WinDbgview.
Databases: SQL Server 2012, 2008,2005, 2000, Oracle 11g, 10g.
Virtualization: Citrix Xenapp 5.0, 6.5, VMware workstation, Hyper-V, Labmanager.Mobile Platforms: IOS, Android, Windows 8
B.S., Computer ScienceWest Chester University, West Chester, PA
A.S., Mechanical TechnologyDelaware County Community College, Media, PA
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