Clive T's Communities Activities

Unable to select defect onto works order

Clive T — Tue, 07 Jul 2015 14:20:04 GMT

	Product(s):	Exor Maintenance Manager
	Version(s):	04.05.00.00
	Environment:	N/A
	Area:	Defects
	Subarea:	N/A

Problem Description

I am unable to select a defect onto a work order. No error messages are displayed but defect simply does not appear in the list of available defects to select.

Steps to Resolve

There may be several reasons why this happens:

The defect date inspected is after the work order date raised.
The activity type of the defect is not included in the list of valid activities against the item code breakdown for the budget you're using. (this can be checked under reference / financial / item code breakdowns)
The section the defect is on is not a member of either the work order header road group or the budget road group (if defined)
The defect section's admin unit is not a child, or the same, as the contract admin unit.
The defect is superseded, or the only available repair is an immediate one (only permanent or temporary repairs can be placed on a work order).
In some cases if the road environment of the road section is blank it can cause this, especially if not working on Local roads.
The notify organisation is filled in for the defect. This implies another organisation is going to deal with the issue so it is not possible to raise work order within Highways for it.

Original Author:

Bentley Technical Support Group

Security token expired

Clive T — Wed, 29 Jun 2022 11:24:06 GMT

	Product(s):	Exor Structures Manager
	Version(s):	01.03.04.01
	Environment:	Windows 10
	Area:	Hosting / Accessibility
	Subarea:	N\A

Problem

When trying to log into Structures Manager there is an error message:

Error. Security token expired. The token was valid to : dd/mm/yyyy hh:mm:ss

Solution

This issue normally means your browser cache needs clearing .

Clear the appropriate browser cache.

if you are using Chrome as your internet browser instructions can be found here
if you are using Edge as your internet browser instructions can be found here

Exit all browser windows , then try logging in again

Original Author:

Bentley Technical Support

Other - Exor Enquiry Manager

Clive T — Tue, 22 Nov 2022 10:40:33 GMT

For articles on this subject, see the Table of Contents on the left or use the search bar above.

Duplicate recordin PEM,EMail issue, Non creation of PEM record

Clive T — Tue, 22 Nov 2022 10:37:48 GMT

	Product(s):	Exor Enquiry Manager
	Version(s):	04.08.00.01
	Environment:	Windows 10
	Area:	Other
	Subarea:	N\A

Problem

1.Email issue

2. Duplicate record issue in PEM

3. Non creation of PEM record Issue

Solution

1.Email issue

Mail users form has an invalid email address as the default email address for user ef Form Unassigned.

This email address is deliberately not valid - so the person will not get an email notification – this was intentional so person would not want to get all this information. However, an address has to exist for the process to work.

I have spoken to the person whose email is currently assigned and they believe we were requested to assign a non-customer address to prevent an email address being swamped with messages. If you wish to alter this - then just amend from the mail users form - this should then redirect traffic to the new address. Beware the address will get a lot of email.

The SMTP error is likely to be due - to both incorrect email address and maybe your email relay not being able to send out to non enfield addresses.

2. Duplicate record issue in PEM

I would suggest there is a strong possibility that two calls are being made to the API a second apart, thus two records are created - we can see the difference from the screenshot when seconds ARE available.

You need to look at the calling system to find out why two calls are being made – does the calling system have a log of each call made? - We can only create data from an API call.

Given there is one second between each record created - it seems the calling system could be calling the API twice in quick succession.

3. Non creation of PEM record Issue

It looks like Annarita tried to create the record around 17:27. However, there is no record in the system – so does the person who tried to create remember a timing out, break in connection, or error message being displayed that may have prevented the record from being created?

exporting a shapefile from AWLRS and Importing into ArcMap sometimes produces a blank attribute table

Pano Voudouris — Tue, 21 Dec 2021 16:21:43 GMT

Exporting a shapefile from AWLRS and importing into ArcMap works fine.

However, if the field names exported in the shape files have spaces , then when importing into ArcMap this can result in a blank attribute table .

eg After importing shapefile into ArcMap , Select layer, right click on layer , select Open Attribute table

If this occurs there is a work around please see lower down on how to do.

However in QGIS this works fine on import

Work around to overcome in ArcMap, export the layer just imported and then view it again, that seems to convert the spaces to underscores and allows the attributes to be seen

Spaces replaced with underscores - all attributes now visible.

MCI Bulk Download/Upload issue

Clive T — Mon, 30 Nov 2020 10:24:13 GMT

	Product(s):	Exor MapCapture (ESRI)
	Version(s):	04.07.00.03
	Environment:	N\A
	Area:	MCI
	Subarea:	N\A

Problem

Users are getting ESRI service down errors regularly and in the log file
the issues are

SDE Server 9976 exit'd with status 2
Error (-10):Couldn't Start Server Task.
Process 9804, no shared information bl
ock established##
Error (-9):Couldn't Start Server Task.
Process 7404, no shared information block established

we recycle the ser
vice and it works for a short while and then get the same errors. No upgrade has been done on the system and this is happening Dail
y now.

Solution

There were 4 process’ running at 2am for a full download by two users from the same contractor. These werw disabled and we have not had any issue since.

Cannot see usrns on map

Clive T — Tue, 09 Jun 2020 10:27:30 GMT

	Version(s):	04.07.00.01
	Environment:	N\A
	Area:	TMA Works
	Subarea:	N\A

Problem Description

Not seeing usrns on maps when creating immediate emergency works

Steps to resolve

Check if there has been a new Gazetteer load , go to Street Gazetteer Manager, Import,NSG Loader Batches.

Query back the appropriate batch for the organisation

Click on the tool bar icon

Select Spatial indexes

A message spatial indexes do not need to be re-built will appear if they don't need to be rebuilt.

However if they do need rebuilding the appropriate message to rebuild will be displayed, click ok to do.

Post doing the usrns should then appear and the i button should display the details of the usrn

Let me Help You

Wed, 20 Sep 2017 10:41:35 GMT

Answer a question that is verified as helpful or correct.

A user is trying to update the Status of an enquiry and the message returns that the record is being updated by another user. (Record-locking). Is there any fix?

Mark Davies — Tue, 19 Sep 2017 12:58:26 GMT

A user is trying to update the Status of an enquiry and the message returns that the record is being updated by another user. (Record-locking). Is there any fix?

Creating defects in Exor from an external system

Spencer Jerome — Tue, 08 Sep 2015 14:38:08 GMT

Hi,

Is there a specification for creating defects in Exor that have been captured in an external system?.

Thanks

Spencer

Global Asset Update (NM0530)

M J Davies WSP — Wed, 08 Jul 2015 10:29:03 GMT

Hi,

Is there a way of globally updating an asset based on another attribute within the same asset based on size?
Example:

A gate is 1.2 m wide. (The width being a numeric field in the asset metamodel)
Needs its Actual Value updating (again another numeric field in the metamodel)

But we need to update all Wooden/Timber gates using the following crieria

Timber Gates < 1.0m = £ 500.00

Timber Gates >1.1 and <2.0 = £1000.00

Timber Gates >2.01 and < 3.0 = £2000.00

etc......

Mark