https://communities.bentley.com/members/315bba07_2d00_44c2_2d00_48c8_2d00_8f8e_2d00_2edf9d78c6f8Recent activity for people in simon so's communityen-USTelligent Community 12https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/185383/unable-to-access-service-request-managerWed, 11 Sep 2019 04:37:55 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:dd949cab-115e-44cf-a662-6ea8fb48d9dbsimon so<div class="heading-parent"> <h2 class="inner-page-heading">My SELECT Account: Service Request Manager</h2> </div> <div class="row"></div> <div class="container-data" id="maincontainer"> <div class="heading-parent"> <h3></h3> </div> <div class="info-dispancy-cnt">We have encountered issues with your credentials and our administration center has been notified to resolve it for you. We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.</div> <div class="invalid-access-cnt ul-cnt"> <ul> <li class="x_MsoNormal"><span>Visit Bentley&#39;s&nbsp;<a href="http://communities.bentley.com/" rel="noopener noreferrer" target="_blank">Communities</a>&nbsp;for information on Bentley products, services and learning</span></li> <li class="x_MsoNormal"><span>For technical assistance or to start a discussion thread, go to the&nbsp;<a href="http://communities.bentley.com/products/default.aspx" rel="noopener noreferrer" target="_blank">Product Communities</a></span></li> <li class="x_MsoNormal"><span>For licensing assistance, visit the&nbsp;<a href="http://communities.bentley.com/products/licensing/w/licensing__wiki/default.aspx" rel="noopener noreferrer" target="_blank">SELECTserver and Product Activation Community</a></span></li> </ul> <p><span>and i try to login using connection client, the log is below</span></p> <p><span>Starting Check...<br />Checking service...<br />Checking Network...<br />Checking CONNECTION client...<br />CC configured with Env 1<br />Checking ULAS...<br />User: it@xxx.xxx<br />AccountId: <br />User ID: 315BBA07-44C2-48C8-8F8E-2EDF9D78C6F8<br />Failed to check ULAS: System.ArgumentNullException: 值不能為 null。<br />參數名稱: String<br /> 於 System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer&amp; number, NumberFormatInfo info, Boolean parseDecimal)<br /> 於 System.Number.ParseInt64(String value, NumberStyles options, NumberFormatInfo numfmt)<br /> 於 HealthCheck.HealthViewModel.CheckUlas(CCLicenseClient ccApi, ServiceClientAPI lcApi)<br />Checking Entitlement...<br />Done.<br /></span></p> <p><span></span></p> <p><span>could you help? thanks</span></p> </div> </div><div style="clear:both;"></div>https://communities.bentley.com/achievements/460ac7df-7ccc-4c42-a204-9e05eef3be09Tue, 10 Sep 2019 01:00:22 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b27b5bb3-090e-4e01-98e9-13a4ab695933Ask a question in a forum.https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/185331/contextcapture-license-problemTue, 10 Sep 2019 09:11:36 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:bc73340b-30aa-4bfd-ac47-8df0ef4ed6cfsimon so<p>i can&#39;t download the context capture, it&#39;s keep saying&nbsp;</p> <p class="bwc-text-subheading-2"><strong>Sorry, you do not have access to SELECT support services.</strong></p> <p class="bwc-text-leading">Your account is not associated with a SELECT site entitlement.</p> <p class="bwc-text-leading">at site&nbsp;<a href="https://softwaredownloads.bentley.com/en/unauthorized">https://softwaredownloads.bentley.com/en/</a></p> <div class="heading-parent"> <h2 class="inner-page-heading">My SELECT Account: Service Request Manager</h2> </div> <div class="row"></div> <div class="container-data" id="maincontainer"> <div class="heading-parent"> <h3></h3> </div> <div class="info-dispancy-cnt">We have encountered issues with your credentials and our administration center has been notified to resolve it for you. We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.</div> </div> <p>this is the health check log from connection client</p> <p>Starting Check...<br />Checking service...<br />Checking Network...<br />Checking CONNECTION client...<br />CC configured with Env 1<br />Checking ULAS...<br />User: it@xxx.xx<br />AccountId: <br />User ID: 315BBA07-44C2-48C8-8F8E-2EDF9D78C6F8<br />Failed to check ULAS: System.ArgumentNullException: 值不能為 null。<br />參數名稱: String<br /> 於 System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer&amp; number, NumberFormatInfo info, Boolean parseDecimal)<br /> 於 System.Number.ParseInt64(String value, NumberStyles options, NumberFormatInfo numfmt)<br /> 於 HealthCheck.HealthViewModel.CheckUlas(CCLicenseClient ccApi, ServiceClientAPI lcApi)<br />Checking Entitlement...<br />Done.</p> <p></p> <p>how can i fix it? thanks</p><div style="clear:both;"></div>