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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Jeff H's Communities Activities</title><link>https://communities.bentley.com/members/45561efd_2d00_6f6b_2d00_4b05_2d00_9e01_2d00_1fd18c5e6ab9</link><description>Recent activity for people in Jeff H's community</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Discussion Starter I</title><link>https://communities.bentley.com/achievements/21025ab1-febb-4fb4-a872-d32a921cb45c</link><pubDate>Thu, 04 Nov 2021 12:21:51 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:3e4675a7-ada4-4275-9250-5385cf5c18de</guid><dc:creator /><description>Start a discussion in a forum that receives 5 replies.</description></item><item><title>Connection client update</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/199364/connection-client-update</link><pubDate>Wed, 24 Jun 2020 16:38:44 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:166234be-cc4c-4021-bc2f-caaa4b8cc680</guid><dc:creator>Jeff H</dc:creator><description>&lt;p&gt;Connection client says it needs to update, but when I try to download and install, the installation fails and says error code 10.0.19.27 &amp;quot;installation is cancelled.&amp;quot; What is the fix?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>QTL Invoicing</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/202681/qtl-invoicing</link><pubDate>Wed, 02 Sep 2020 20:21:48 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0adf3dd7-5572-4655-827d-3a643695a093</guid><dc:creator>Jeff H</dc:creator><description>&lt;p&gt;We are currently using PowerGeopak V8i SS10 Version V8.11.9.912.&amp;nbsp; We plan to transition to OpenRoads Designer Connect Edition soon.&amp;nbsp; My question is: If I open PowerGeopak and ORD on the same computer, does that count as one license or two?&amp;nbsp; We have older projects that we will be completing in PowerGeopak, but at the same time we would like to download ORD and start learning it.&amp;nbsp; We do not own any licenses, we just utilize QTL&amp;#39;s and pay as we go.&amp;nbsp; Currently when we use PowerGeopak, we get billed for an ORD QTL, so I really need clarification on how this works.&amp;nbsp; &amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Ask A Question I</title><link>https://communities.bentley.com/achievements/460ac7df-7ccc-4c42-a204-9e05eef3be09</link><pubDate>Wed, 24 Jun 2020 02:45:39 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2ee37baf-fca9-4828-a175-9abcb496aca8</guid><dc:creator /><description>Ask a question in a forum.</description></item><item><title>Disproportionate Charges for use of second licence in error</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/195912/disproportionate-charges-for-use-of-second-licence-in-error</link><pubDate>Tue, 21 Apr 2020 07:15:47 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:43584814-d432-4dc9-9093-5e9bcafd87be</guid><dc:creator>D Coulson</dc:creator><description>&lt;p&gt;My colleague has a single quarterly licence which she pays &amp;pound;300 per quarter to use Microstation as part of her architectural design firm.&lt;/p&gt;
&lt;p&gt;She has been charged an extra &lt;strong&gt;&amp;pound;1000&lt;/strong&gt; this quarter due to activating a second licence for &lt;strong&gt;ten minutes&lt;/strong&gt; back in mid January.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This activation was due to the purchase of new hardware in the form of a desktop and laptop which she was installing the software on both. It woudl appear in doing so she inadvertently utilised a second licence.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;She is not consistently using a second licence or has any other staff which do so. Her annual usage statistics would show that this is a one off and therefore potentially a mistake or error but the accounts conveniently ignore this and bill her anyway.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;In speaking with her account manager she was fobbed off, told they&amp;nbsp;couldn&amp;#39;t&amp;nbsp;help her and redirected to the Bentleky website. We will be pursuing this further with Bentley about this wholly appalling level of service.&lt;/p&gt;
&lt;p&gt;She pays annually &amp;pound;1200 to use Microstation and is a sole practitioner. A Thousand pounds for Ten Minutes use is complete extortion and I fail to understand how it is justified. If she was consistently using a second licence then she would need to pay for it and usage stats would prove that - but this was clearly&amp;nbsp;not the case.&lt;/p&gt;
&lt;p&gt;Does anyone have any experience of this? What can be done?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Why do bentleys software not warned you, when you is about to upen the software on your computer when you forgotten to logout on your sleeping laptob??</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/190293/why-do-bentleys-software-not-warned-you-when-you-is-about-to-upen-the-software-on-your-computer-when-you-forgotten-to-logout-on-your-sleeping-laptob</link><pubDate>Sat, 21 Dec 2019 22:20:39 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:24bab14a-58f7-44c5-9c98-9ff0ead3a33e</guid><dc:creator>Hans-Henrik Andersen</dc:creator><description>&lt;p&gt;I did make this (Overdo) many times but &amp;quot;on my knees&amp;quot; have to explayned my situation for Bentleys Accounting Department (who is sending me invoices several month after the situations was happend) ,,,that i am only one person in my office and did forgot to logout my laptop before did start up my Microstation on my home office computer. &lt;br /&gt;Is there any solution to this problem ??,,, &lt;br /&gt;I mean Adobe can do the waning and several others software too,,, I don&amp;#39;t even think it&amp;#39;s leagal to charge any for somthing you dont know you is about to do,,,,, Not&amp;nbsp;in relation to the purchasing law here in Denmark...&lt;/p&gt;
&lt;p&gt;I hope Bentley has the same view of their customers as the customers have of them,,,,&amp;nbsp;As Bentley as a&amp;nbsp;collaborative partner.&lt;br /&gt;I mean the collected paymen Bentleys do to the costumors do not have to depends on how many times costumors forget to shut down a sleeping laptop. this is not fair-play !!&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>