Phil Chouinard

About Phil Chouinard

I have been involved with online communications for over 30 years. I first got involved out of curiosity, mainly because I like helping people and noticed that more people could be helped (and even learn) through online channels as opposed to one-to-one connections. In customer support and advocacy and communications, especially through current digital/online channels, my direction is optimizing process to provide better results. I help improve satisfaction and sentiment and work very well with others across businesses, teams, geographies, and cultures.

I am a technology-focused leader with experience at a tactical and strategic level. Over my career, I have had global responsibilities and involvement with internal and external communications, business development, software product management, and professional networking, among a host of other things. I have a BSEE and have been involved professionally with computers and computer software since 1983. My roles have included various levels of management as well as product and project management, technical marketing, business programs, and involvement with technical support. One of my recent roles was heading up an extensive community web property for technical support serving almost 100,000 members for a global $600M/year software company's social efforts.

Recent online posts I have made:

About

Location: Pennsylvania, US

Language: U.S. English

Education: BSEE

Contact

Website: http://www.philchouinard.com/

LinkedIn: https://www.linkedin.com/in/philchouinard

Twitter: http://twitter.com/philchouinard

Facebook: http://www.facebook.com/chouinard.phil