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Been in the IT field over 20 years. Started with URS-Berger as a computer operater, then spent 13 years with the J. Paul Getty Trust. During my time with the Getty, I got my CNE and learned about networking and Macs. I then moved to MGM and jumped around for a few years learning how different environments operate. Spent some time consulting as well as running my own consulting business. Learned a lot about customer service from consulting.