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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>AndyKing-Pit's Communities Activities</title><link>https://communities.bentley.com/members/e48472cc_2d00_440d_2d00_4d64_2d00_ac9e_2d00_edb76780f598</link><description>Recent activity for people in AndyKing-Pit's community</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Ask A Question II</title><link>https://communities.bentley.com/achievements/cd3cd235-25c1-476e-bb88-33a5705ca45a</link><pubDate>Sat, 18 Dec 2021 18:00:45 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:fe1f322c-449f-4a9d-bce7-162d072debdf</guid><dc:creator /><description>Ask 10 questions in a forum.</description></item><item><title>Bentley systems - Here&amp;#39;s how to help your customers recover from a ProjectWise outage.</title><link>https://communities.bentley.com/products/administration/f/product-administration-forum/210791/bentley-systems---here-s-how-to-help-your-customers-recover-from-a-projectwise-outage</link><pubDate>Mon, 08 Mar 2021 21:17:54 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:c1b8688a-f9a8-4d1a-b967-ee78ea0407a0</guid><dc:creator>AndyKing-Pit</dc:creator><description>&lt;p&gt;This was a frustrating day for us (Monday, March 8th) dealing first with the global&amp;nbsp;IMS outage, followed&amp;nbsp;by the&amp;nbsp;sudden onset of the issue with connect clients @ 11.0.2.16 and 18 unable to connect, neither of which were causing an issue for us yesterday.&lt;/p&gt;
&lt;p&gt;I think Bentley needs to step up its level of service and commitment to its customer&amp;#39;s success.&amp;nbsp; The solution offered was... figure out our downloads page and then get your clients to 11.0.1.109.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;In a secure enviornment like ours, staff without admin rights cannot uninstall software, nor can they install updates, so sudden widespread issues like this cause serious problems.&lt;/p&gt;
&lt;p&gt;Its been a long day cleaning up from this and I feel Bentley has let us down as a customer which ultimately can affect our ability to meet the needs of our clients.&amp;nbsp;Today we were again&amp;nbsp;left on our own to figure out and fix problems with Bentley software, namely how to effectively roll back a large number of users at the 2.16 and 2.18 versions and then install the 1.109 version.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;I can imagine an entire global community of ProjectWise admins working under pressure to build the same rollback package we did because Bentley&amp;nbsp;did not provide any&lt;span&gt;&amp;nbsp;&lt;/span&gt;guidance on how to do so.&amp;nbsp; Detailed guidance on best practices for rolling back offending versions, and getting the latest would help the global community of ProjectWise users more easily recover from an issue like this, and would demonstrate Bentley&amp;#39;s commitment to being a partner with its customers.&lt;/p&gt;
&lt;p&gt;Bentley systems, in the future, when your products have a known bug, the expectation from the community is that you will at a minimum share a link to some code snippets with best practices for how to automate the uninstall of the offending versions, and as efficiently as possible install a functional version.&lt;/p&gt;
&lt;p&gt;This is ultimately not an issue with an Microsoft update, it is an issue with Bentley software and how Bentley systems provides support for its customers to ensure shared success.&amp;nbsp; Today&lt;span&gt;&amp;nbsp;&lt;/span&gt;I think Bentley systems failed.&amp;nbsp; My hope is that the next time a situation like this occurs, Bentley will provide detailed guidance on how we can best recover together - not leave the community to figure it out on its own.&amp;nbsp; Such improvement in the future will help us all be successful.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Ask A Question I</title><link>https://communities.bentley.com/achievements/460ac7df-7ccc-4c42-a204-9e05eef3be09</link><pubDate>Mon, 23 Mar 2020 06:49:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b6631763-8f49-4508-ad3c-192ff1ec35e9</guid><dc:creator /><description>Ask a question in a forum.</description></item><item><title>Discussion Starter I</title><link>https://communities.bentley.com/achievements/21025ab1-febb-4fb4-a872-d32a921cb45c</link><pubDate>Thu, 17 Jan 2019 10:36:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:5fe2f10e-d592-427c-9ed4-1f4216de2eb1</guid><dc:creator /><description>Start a discussion in a forum that receives 5 replies.</description></item><item><title>Please re-code the Connect Client so it does not require admin rights for upgrades</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/167555/please-re-code-the-connect-client-so-it-does-not-require-admin-rights-for-upgrades</link><pubDate>Wed, 05 Sep 2018 12:16:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8c3cc571-b760-4cfa-b516-3ecf4854316a</guid><dc:creator>AndyKing-Pit</dc:creator><description>&lt;p&gt;In our enviornment most end users do not have admin rights.&amp;nbsp; It appears Bentley it attempting to update the connect client (as well as connect products) frequently. I think more frequent upgrades, if done with very little impact to end users and they result in a more secure and stable product are a virtuous goal.&lt;/p&gt;
&lt;p&gt;However, today each upgrade is a direct cost for our firm as we then need to spend resources to update the client. For products other than the connect client itself, the story is the same. If Bentley is serious and pushing regular updates, this recode should be a priority. As it stands, I find I&amp;rsquo;m fighting against frequent updates to Bentley products as the cost benefit of NOT installing and update is generally better than installing it, and when I am forced to install updates at my own cost, I become an unhappy customer.&lt;/p&gt;
&lt;p&gt;You may have a performance fix, or an update may prevent a crash that occurs in some cases. I must weight if the cost of deploying that update is better than the cost of leaving the defect in place. In almost every case, doing nothing wins. Which leads to a situation where they Bentley products we use have known defects, which makes our end users like them less.&lt;/p&gt;
&lt;p&gt;Regarding the connect client itself, while it may become useful to us at some future state, the connect client does not provide value to our firm today - but it does add cost.&amp;nbsp; Because of these two reasons, we&amp;#39;re currently unhappy with it.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;By recoding the client to allow non-admin users to update it, Bentley will reduce the cost it is currently levying on its customers with each upgrade. I think Bentley&amp;rsquo;s goal is to enable more frequent updates for their products. If this is the case, I don&amp;rsquo;t see a path for success if admin rights are required to install connect client upgrades.&lt;/p&gt;
&lt;p&gt;Both Microsoft and Adobe both realized this early on. Office 365 does not require admin rights for upgrades, and Adobe&amp;rsquo;s Creative Cloud application has an unmanaged option that we deployed that allows non-admin users to upgrade and update their adobe products.&lt;/p&gt;
&lt;p&gt;Given the arguments above, please give serious consideration to making this option available in the next connect client upgrade. If it is, I assume you, I&amp;rsquo;ll be first in line to spend the time to deploy it.&lt;/p&gt;
&lt;p&gt;In our enviornment most end users do not have admin rights.&amp;nbsp; It appears Bentley it attempting to update the connect client frequently which is a direct cost for our firm as we then need to spend resources to update the client.&lt;/p&gt;
&lt;p&gt;While it may become useful to us at some future state, the connect client today does not provide value to our firm today - but it does add cost.&amp;nbsp; Because of these two reasons, we&amp;#39;re currently unhappy with it.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;By recoding the client to be able to update itself for non-admin users, Bentley with reduce the cost it is currently levying on its customers with each upgrade.&amp;nbsp; If upgrades without admin rights are already available... consider this feedback that such an option was not communicated effectively.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>New bentley.com website feedback</title><link>https://communities.bentley.com/communities/everything_else_community/f/everything-else-forum/113934/new-bentley-com-website-feedback</link><pubDate>Tue, 01 Dec 2015 20:23:04 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8cb427d3-d5cb-4426-b976-229ff99ed4e3</guid><dc:creator>AndyKing-Pit</dc:creator><description>&lt;p&gt;I went to download a product today and encountered the new Bentley.com website. &amp;nbsp;It does look slick. &amp;nbsp;&lt;/p&gt;
&lt;p&gt;However; I tried for a few minutes to find the product downloads page and failed, and searching for downloads didn&amp;#39;t get me any closer. &amp;nbsp;I eventually called support (fairly quickly) and they were able to walk me through it, so I can download again.&lt;/p&gt;
&lt;p&gt;My feedback is this - I needed to call support to find something I could use previously. &amp;nbsp;I think that&amp;#39;s an indication of a design failure and or a communication failure. &amp;nbsp;That I was unable to search to find information on how to download was disappointing, and as a general feedback I didn&amp;#39;t find the new method to finding downloads intuitive. &amp;nbsp;I hope for future changes some notification can be sent out so I won&amp;#39;t need to contact support.&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>