Kay Cheng

There may be a problem with your installation. Please try uninstalling and the reinstalling ContextCapture. It may also be worth ensuring that the driver for your graphics card is up to date. You should update the graphics card driver using the latest…

When does this error occur? You should be able to create a log file as I described. See the link below: https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support

Hi Kay Cheng, Please right mouse click on the fail production and select @export log file for technical support". You can then create a service request ( go to https://apps.bentley.com/srmanager/ProductSupport ) and attached the log file. Bentley Technical…