Changes to Bentley Civil Support Phone Numbers including MX, Arenium, Bentley Railtrack and MX Licensing.

Hi Guys,

After using the same phone sytem for about 20 years, we are finally getting around to updating it.

In the near future, we will be moving to a new Voice Over IP telephone system. From your point of view for the actual call, there won't be any noticeable difference (we hope), but the existing 01403 217749 will be changing.

When the changeover occurs the new number from the UK will be 0808 101 9246 and from Ireland 1800 948 368. Please note that these are now FREEPHONE numbers, so you won't be charged to get in touch anymore. You will be given several menu options, but for any Civil Product support including MX, Arenium, Bentley Rail Track, MX Licensing, Power Civil or any general Civl Product advice you can hit 8 at any time, and avoid most of the menu.

The same Support Engineers are still here, myself, Dean Rickwood and Jim Irvine, and in addition we have added extra Civil resource in our Dublin office, Jason Walsh. Some of you will already have spoken to Jason.

So there really be no change in the suppport process at all apart from a different number to call. Please store the number as you need to.

We should be contacting you via email, when it actually happens, and I'll post a blog when the new number is live. We're just waiting on a few things from our telephone provider.

Alternatively you can log a Service Ticket on line using the Service Ticket Manager, which is being used more and more. See the link below :

So to sum up, change of number and extra resource. Please do not hesitate to call us, no matter how large or small the problem. Its what you pay SELECT for.

Any questions, please do not hesitate to get in touch, either call me or email me at simon.pegg@bentley.con


Parents Comment Children
No Data