I'm not a big fan of IT style Help Desk web sites where you have to log a call and wait for someone to contact you, if they do at all. I'm still a big fan of having the CAD Systems Group to be hands on and not a faceless entity. As such I've always preferred users call or email the support group direct, but there are times when you need more information for a help or change request. This is where I use some Excel files with a handy bit of code.The download for this article is available from:http://communities.bentley.com/communities/m/communities_gallery/221343.aspxThe code we use with our hta button to start an Excel file is:sub starttrSet xl = CreateObject("Excel.application")'xl.Application.Workbooks.Open (MyUserpathHR) ' "R:\Admin\Help Request.xls"xl.Application.Workbooks.Open ("R:\Admin\Help Request.xls")xl.Application.Visible = TrueSet xl = Nothingend subOnce open the user can fill out a number of fields and include snapshots to make bug fixing much easier. Once ready, we have a 'Submit' button at the top of the spreadsheet. What this button does is save a copy of the edited file to a specified location, say c:\temp\, using:TempFilePath = "c:\temp\"TempFileName = "Part of " & Sourcewb.Name & " " _& Format(Now, "dd-mmm-yy h-mm-ss")and then emails a copy of the file to a set email address:With Destwb.SaveAs TempFilePath & TempFileName & FileExtStr, _FileFormat:=FileFormatNumOn Error Resume Next.SendMail "sean.forward@<this could be your firm>.com.au", _"This is the Subject line"On Error GoTo 0.Close SaveChanges:=FalseEnd WithThere are plenty of good examples on the net for this sort of code so don't hesitate to have a bit of a play.More soon.