• Help the Help Desk Help You!

    Try saying that title quickly!

    A widely ignored feature in Windows 7 is the Problem Steps Recorder.

    Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. That’s why Windows 7 introduced the Problem Steps Recorder, a screen-capture tool that allows the end-user to record the problems they’re having step-by-step. It’s as simple as hitting “record” then adding in comments…

    • Fri, May 24 2013
  • Windows - Get Rid Of The Eye-Candy!

    The Windows Aero interface with all its animations and transparency can consume system resources and slow down the graphics display. This is clearly demonstrated by the fact that selecting the 'Adjust for best performance' option turns off all of this eye candy.

    Go to Control Panel > All Control Panel Items> Performance Information and Tools > Adjust Visual Effects.

    Select Adjust for best performance…

    • Fri, May 10 2013
  • Windows - Make sure File Extensions Are Visible!

    For some reason Microsoft decided that hiding file extensions in Windows was a good idea. This is fine if you are just wanting to distinguish between,say, Word or Excel documents. However once you get beyond the obvious icons, as we often do in AEC, not being able to see file extensions is just a cause of unnecessary confusion.

    Having file extensions displayed is also helpful if you are involved in any support discussions…

    • Fri, May 3 2013