Can´t open LumenRT after installation

Hello,


after i have installed LumenRT, i can´t open it. The follwing message will displayed.

In MicroStation there will display the LumenRT buttons, but it isn´t possible to open it from microstation, too.

Can everybody help me?

Marc

Parents
  • Hi,
    in Microstation you can export your work in LumenRT, not open it.

    Regarding the error message attached, please try to uninstall and install again the software.

    If it does not work:

    1) Make sure the graphics drivers on your machine are fully updated

    2) Right click on the folder: Program Files\e-on software\LumenRT 2015\LumenRT\bin

    and make sure you have the proper privileges to run.

    3) Temporarily disable your virus protection and try running LumenRT

    Let me know

     
    regards
    Mara

Reply
  • Hi,
    in Microstation you can export your work in LumenRT, not open it.

    Regarding the error message attached, please try to uninstall and install again the software.

    If it does not work:

    1) Make sure the graphics drivers on your machine are fully updated

    2) Right click on the folder: Program Files\e-on software\LumenRT 2015\LumenRT\bin

    and make sure you have the proper privileges to run.

    3) Temporarily disable your virus protection and try running LumenRT

    Let me know

     
    regards
    Mara

Children