Sensor Size undefined

Hi Cliff,
To contact Technical Support please login to the Support Portal on the Bentley Website. Once there you can go to your Personal Portal where you will be able to create a Service Request. If you have just emailed support, then you may not get a response as the email will need to be routed to the correct department which can be difficult without service request number.
The main camera database is updated regularly (daily) by the support team. However, if you have a camera that is not listed you can add it to the user database. Detailed instructions on how to do this are in the user documentation. You can access this by selecting the Hep menu.
We recommend to specify sensor size and/or focal length for each photogroup. If these properties are missing, ContextCapture will assume that the 35 mm equivalent focal length equals to 50 mm. If the correct focal length value differs significantly, the aerotriangulation may fail. In such cases it is required to specify initial camera properties manually

You can use that link or go to www.bentley.com/.../support and login to the portal to raise a Service Request. The camera will be added to the database and appear when an update is released.

Acute 3D tech support sent me the sensor size data for my camera. My camera will be added to the database in the next release. It took around a week to get the information. This following the workflow I outlined in preceding posts.