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Unhandled Exception Error

andihawes
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Dear Forum


i get the following error when i try to open Point Clouds Dialog on Descartes



anyone any ideas what this is and how i can solve it?

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  • 0 Offline in reply to andihawes
    The compatible version of MicroStation for Descartes 08.11.09.432 is MicroStation 08.11.09.459. If you are running MicroStation 08.11.09.748 then you will need to run Descartes 08.11.09.601. The latest release of MicroStation and Descartes is MicroStation 08.11.09.829 and Descartes for MicroStation 08.11.09.720. MicroStation 08.11.09.832 is also compatible with Descartes for MicroStation 08.11.09.720.

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  • 0 Offline in reply to fmcallis
    my 748 version of MS was given to me by Bentley as a test installation to fix an error i had reported. should i, if i dont have access to a newer correct version of DS, after the test reinstall the original version i had you think?
  • 0 Offline in reply to andihawes
    If MicroStation 08.11.09.748 was give to you to resolve an issue then you will lose the fix if you go back to the MicroStation 08.11.09.459. There were changes made in Descartes where users have the ability to use multiple power platform products. You may run into compatibility issues running incompatible versions MicroStation and Descartes. If you backwards to an older version of MicroStation and Descartes or if you go forward and install later releases of MicroStation and Descartes it is recommended that you uninstall Descartes and then uninstall MicroStation and then install compatible version of MicroStation and then compatible version of Descartes. if possible it is recommended that you install the latest versions of MicroStation and Descartes.

    When you go into Software Fulfillment select Descartes > Descartes for MicroStation and select the version of Descartes that you are going to install and select the gray arrow on the left side and it will show the compatible version of MicroStation for the version of Descartes for MicroStation.

  • 0 Offline in reply to fmcallis
    im now getting this error on Descartes 08.11.09.432 and my MicroStation is 08.11.09.459

    ?????
  • 0 Offline in reply to andihawes
    In MicroStation if you do File > Point Cloud and attach the POD file do you get an error message?
    Did you uninstall Descartes and then MicroStation 08.11.09.748 and then clean up the files and folders where MicroStation and Descartes were installed and then reboot and install MicroStation and then Descartes?
    Are you the only one that is having a problem attaching and displaying POD files?
    Are you trying to attach POD files or are you trying to attach a scan file like LAS, PTS, XYZ, FLS or E57?
    Is your point cloud a FARO? If so, look at website:

    communities.bentley.com/.../16755.installing-the-faro-sdk-to-update-bentley-pointools-v8i-and-make-it-compatible-with-the-latest-version-of-faro-scene

  • 0 Offline in reply to fmcallis
    In MicroStation if you do File > Point Cloud and attach the POD file do you get an error message?
    * attached a POD in MS, no issues. Look at same file in Descartes and try and use 'POD Presentation' and get the error

    Did you uninstall Descartes and then MicroStation 08.11.09.748 and then clean up the files and folders where MicroStation and Descartes were installed and then reboot and install MicroStation and then Descartes?
    * Not yet. reason is because other people have started having the issue that didn't have my specific version of MS

    Are you the only one that is having a problem attaching and displaying POD files?
    *No, its happening randomly on machines with same versions. i diont see any difference between these machines?!?!

    Are you trying to attach POD files or are you trying to attach a scan file like LAS, PTS, XYZ, FLS or E57?
    * Definitely a POD
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