https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/f/contextcapture-descartes-pointools-forum/142172/job-status-unknown-after-computer-crashedHi, after my workstation crashed and reboot during production, some tile now appear with the status &quot;unknown&quot;. I can&#39;t do nothing to change it, I can&#39;t resubmit the job. Would it be possible to help me on this please ? If not, would it be possibleen-USTelligent Community 12https://communities.bentley.com/thread/430993?ContentTypeID=1Wed, 18 Oct 2017 11:51:38 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:080e0e98-f117-4de8-9e0c-9f0516d0d953Thierry Terrana<p>Hello Felix, thanks for your anwser,</p> <p>i&#39;ve checked and there is no directory left for the missing tiles. I&#39;ve opened a support ticket about this.</p> <p>Could it be possible to merge two 3MX plus the webapp ?</p><div style="clear:both;"></div>https://communities.bentley.com/thread/430990?ContentTypeID=1Wed, 18 Oct 2017 11:40:05 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b24eaba9-ffbe-4843-a2b8-0baa24422587Felix James<p>Hi Thierry,</p> <p>There may be a problem with the job queue.<br /> Please try the following:</p> <ul> <li>Close the Master and the Engine</li> <li>Check that the job queue and project/data directories are reachable by both the Master and the Engine</li> <li>Go to the job queue directory and clear all jobs that are pending or running</li> <li>Re-open the project and re-submit the jobs</li> </ul> <p>If problem remains unsolved please create a Service Request, send the following directory for the &ldquo;failing&rdquo; tile:</p> <p>&hellip;\3Project files\Block_XXX\Reconstruction_XXX\Productions\Production_XXX\Tile_XXX</p><div style="clear:both;"></div>