the application was unable to start correctly

RE: the application was unable to start correctly

Iain Stewart — Thu, 09 Aug 2018 15:46:38 GMT

I have found this to be an error with nVidia drivers. Go to device manager and disable the nvidia graphics and try run CC. If it works you may need to update / roll back your graphics driver.

I still cannot get CC Master working with nVidia at present. Intel works fine....

RE: the application was unable to start correctly

Bruneau St-Jean — Thu, 07 Jun 2018 13:22:29 GMT

Hi Chan,

Can you give us your system information (Ideally a copy / paste of the complete ContextCapture Settings 'System Information> More Information' report).

In addition, are there any .exe of ContextCapture that work?

CCEngine.exe

CCMaster.exe

CCViewer.exe

CC_S3CComposer.exe

CCSettings.exe

Regards,

Bruneau

RE: the application was unable to start correctly

Chan Choi — Wed, 06 Jun 2018 11:08:17 GMT

yes, english

RE: the application was unable to start correctly

Oto — Wed, 06 Jun 2018 05:05:21 GMT

Is it Windows 7 English language pack?

RE: the application was unable to start correctly

Chan Choi — Tue, 05 Jun 2018 20:21:35 GMT

I'm using Windows 7 Service Pack 1 version 6.1.7601. Context capture Center version (040409516)

RE: the application was unable to start correctly

Jan Šlegr — Tue, 05 Jun 2018 20:14:23 GMT

Hi Chan Choi,

can you please specify what Windows version (what update) and what Context Capture Center version (build number) do you use? So far I have not seen any exact versions / number in the discussion and it's always better to know what version in what environment is discussed.

With regards,

Jan

RE: the application was unable to start correctly

Chan Choi — Tue, 05 Jun 2018 16:54:14 GMT

RE: the application was unable to start correctly

Bruneau St-Jean — Tue, 05 Jun 2018 16:41:30 GMT

Can you go in "event viewer" in windows, "windows log" - "application" select the last error (if you remember the time when it happened the last time). Give me a screen shot of the "general" tab and one from "Details" tab.

RE: the application was unable to start correctly

Chan Choi — Tue, 05 Jun 2018 16:29:30 GMT

I downloaded the installer from the Bentley fulfillment center.

RE: the application was unable to start correctly

Bruneau St-Jean — Tue, 05 Jun 2018 16:28:06 GMT

Have you download this version or you did the update from ContextCapture Center?

RE: the application was unable to start correctly

Chan Choi — Tue, 05 Jun 2018 16:22:26 GMT

yes, I repaired it. uninstalled it. re-installed it. and couldn't resolve the issue. I ended up finding the older installer and went back to the older version and it worked.

RE: the application was unable to start correctly

Bruneau St-Jean — Tue, 05 Jun 2018 16:21:38 GMT

Have you tried to reinstall it?

RE: the application was unable to start correctly

Chan Choi — Tue, 05 Jun 2018 16:21:28 GMT

I attached the screen shot of the error message. it says The application was unable to start correctly (0xc0000005). Click OK to close the application.

RE: the application was unable to start correctly

Bruneau St-Jean — Tue, 05 Jun 2018 16:19:11 GMT

Are you getting any error messages? If so, share these with us....