While building a 3D model, unknown was created in status.https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/f/contextcapture-descartes-pointools-forum/169641/while-building-a-3d-model-unknown-was-created-in-statusDuring the construction of the 3D model, the computer stopped. And the tile you are working on has changed from status to unknown. What should I do to build the model again?en-USTelligent Community 12RE: While building a 3D model, unknown was created in status.https://communities.bentley.com/thread/486921?ContentTypeID=1Sat, 20 Oct 2018 00:17:40 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a8607854-da69-4bdf-bf27-388971929af5Casey Bentley<p>Ran into the same issue awhile ago, If you look in the queue monitor and open the queue directory, take a look in the archive.&nbsp; Is it listed there with the file extension &quot;.xml_unsupported&quot;?&nbsp; You can change the file extension back to just .xml and move it to the pending/ priority folder of your choice (normal by default) and the engine(s) looking at the queue should be able to pick it up.</p><div style="clear:both;"></div>