I met some trouble:Failed during Initial 3D mesh reconstruction.

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Kay Cheng — Tue, 23 Oct 2018 10:51:53 GMT

Thank you ,I 'll try it later.

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Felix James — Tue, 23 Oct 2018 10:20:35 GMT

There may be a problem with your installation. Please try uninstalling and the reinstalling ContextCapture. It may also be worth ensuring that the driver for your graphics card is up to date. You should update the graphics card driver using the latest driver from the manufacturers website not windows Update.

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Kay Cheng — Tue, 23 Oct 2018 10:12:18 GMT

Just after I right mouse clicking on the fail production and select @export log file for technical support".

I 'm trying to resubmit the production again.

Thank you for your help.

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Felix James — Tue, 23 Oct 2018 09:55:43 GMT

When does this error occur? You should be able to create a log file as I described. See the link below:

https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Kay Cheng — Tue, 23 Oct 2018 09:44:25 GMT

Thank you for your advice.

I follow your description,but it has a new problem.

Is there something wrong with my laptop?

RE: I met some trouble:Failed during Initial 3D mesh reconstruction.

Felix James — Tue, 23 Oct 2018 09:07:13 GMT

Hi Kay Cheng,

Please right mouse click on the fail production and select @export log file for technical support". You can then create a service request ( go to https://apps.bentley.com/srmanager/ProductSupport) and attached the log file. Bentley Technical Support will be able to assist.