Hi,
after updating to CC 11 and run the new licencing tool, i'm not abble to run CC master. Everything was ok in the licence management tool but when i try to run CC master nothing happen !
After uninstall CC 11 and go back to previous CC10 with older licencing tool everything run ok.
What is the problem with the new licencing tool ?
thanks,
Fabrice
Hi Fabrice,
Maybe you are a french user ?
Same issue for us :( very bad update !!!!!
Regards.
Yoann (France)
Please check the Windows Event Viewer, Application Log for any error relating to ContextCapture and if found send us the details.
You can also create a Service Request: https://apps.bentley.com/srmanager/ProductSupport
Service Request done : 7000870222.
Here the Event viewer :
Nom de l’application défaillante CCMaster.exe, version : 0.0.0.0, horodatage : 0x5c1a124cNom du module défaillant : PODFormats.dll_unloaded, version : 0.0.0.0, horodatage : 0x5b9fcaa0Code d’exception : 0xc0000005Décalage d’erreur : 0x000007fec51d48d8ID du processus défaillant : 0x14dcHeure de début de l’application défaillante : 0x01d4b6f7395ffac1Chemin d’accès de l’application défaillante : C:\Program Files\Bentley\ContextCapture\bin\CCMaster.exeChemin d’accès du module défaillant: PODFormats.dllID de rapport : 773552f1-22ea-11e9-a3e1-4ccc6a605868
Thank you. We will get back to you asap
We have create a Defect Report (ref. 999490) for this issue. Our development team have verified this issue are looking into a solution.
For the time being you can revert to using ContextCapture Update 10 (04.04.10.336). Alternately, as the problem appears to affect Windows 7 installations, if you have access to a Windows 10 workstation you can install on this.