Hi,
after updating to CC 11 and run the new licencing tool, i'm not abble to run CC master. Everything was ok in the licence management tool but when i try to run CC master nothing happen !
After uninstall CC 11 and go back to previous CC10 with older licencing tool everything run ok.
What is the problem with the new licencing tool ?
thanks,
Fabrice
Please check the Windows Event Viewer, Application Log for any error relating to ContextCapture and if found send us the details.
You can also create a Service Request: https://apps.bentley.com/srmanager/ProductSupport
Service Request done : 7000870222.
Here the Event viewer :
Nom de l’application défaillante CCMaster.exe, version : 0.0.0.0, horodatage : 0x5c1a124cNom du module défaillant : PODFormats.dll_unloaded, version : 0.0.0.0, horodatage : 0x5b9fcaa0Code d’exception : 0xc0000005Décalage d’erreur : 0x000007fec51d48d8ID du processus défaillant : 0x14dcHeure de début de l’application défaillante : 0x01d4b6f7395ffac1Chemin d’accès de l’application défaillante : C:\Program Files\Bentley\ContextCapture\bin\CCMaster.exeChemin d’accès du module défaillant: PODFormats.dllID de rapport : 773552f1-22ea-11e9-a3e1-4ccc6a605868
Thank you. We will get back to you asap