ContextCapture Master and ContextCapture Cloud

I was wondering if anyone could help me with ContextCapture Software, since downloading the software I have now got Contyextcapture Master and ContextCapture Cloud. I have found that ContextCapture Master can create 3D models to use in MicroStation Connect but ContextCapture Cloud can not do this. Im having problems with ContextCapture Master being able to process Photos and keeps crashing does anyone know why this is happening?

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