3D Viewer won't work

I have a Mac which i understand won't work with the CC Viewer. I have installed Bootcamp and a Windows OS on my Mac and downloaded the CC 3D viewer. 

I can't get the 3MX or 3MS file to open in the viewer. When i double click on the file it opens the viewer although is just blank. The model doesn't show up. There are no error messages, just a blank viewer.

Any ideas on how i can get it to work? I'm running a 2019 iMac

Thanks

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