Unable to view 3-D building in Context Capture Software

Hi everyone, I'm very new to the Context Capture software. I am using this for work to generate 3-D mapping and images. I have a problem with one of our outputs...it seems like it is unable to display the 3-D image. What am i doing wrong? 

I have provided some pictures for you here: 




Any form of help would be greatly appreciated ! Thanks !