https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/f/contextcapture-descartes-pointools-forum/217584/problam-with-the-viewerHi A client sent to me a 3D model and i try to open it in the context capture viewer and it seems like the program open the model but doesn&#39;t show it. I try to update all the computer and also uninstall and install again, nothing works. Theen-USTelligent Community 12https://communities.bentley.com/thread/666149?ContentTypeID=1Thu, 12 Aug 2021 18:53:18 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:12d40873-b69d-4e3e-910b-467e4a78d40aMike Barkasi<p>what type of file are you trying to open?</p> <p>Two things to check</p> <p>1. have you tried to open other 3mx or 3sm file</p> <p>2. are you running cc viewer on a 32 or 64 bit machine?</p> <p></p> <p>Thanks</p><div style="clear:both;"></div>