Engine Failure while Point cloud processing/Production_ Need suggestion and Help

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Mon, 20 Dec 2021 11:57:20 GMT

okay If 122 is latest then alright, because we can see 128 available also in Japanese language so we got confused. Thanks again Mr Felix

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

Felix James — Mon, 20 Dec 2021 08:51:31 GMT

You are using the latest version 10.19.00.122

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Sun, 19 Dec 2021 07:49:56 GMT

When we can expect to get latest version in English language?

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Sun, 19 Dec 2021 06:50:35 GMT

Thank Felix We submitted Service request with BENTLY.

I have one more doubt, the latest's version 10.19.00.128 is not available for English language. Only available in Japanese. so we are using existing one 122

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

Felix James — Thu, 16 Dec 2021 14:05:10 GMT

Please create a service request and then we can troubleshoot this in a bit more depth. Please use the link below to create your service ticket:

Bentley.com - Index

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

Oto — Thu, 16 Dec 2021 13:15:10 GMT

Downgrade to U18. With all these new milestones and job management something is not working. We also got strange issues with stuck Engine and processing. No longer possible to monitor what is going on. Waited so long for some fixes introduced in U19 and such a disappointment. Seems U19 was rushed to early for release.

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Thu, 16 Dec 2021 13:09:07 GMT

Dear Felix,

We tried, Again we are facing same error. What the next step to be taken to resolve this?

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Thu, 16 Dec 2021 12:02:20 GMT

Thanks Dear Felix, We disabled Vulkan and resubmitted Production again. Will revert you about results.

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

Felix James — Thu, 16 Dec 2021 11:58:21 GMT

Try disabling Vulkan in ContextCapture settings and then resubmitting.

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Thu, 16 Dec 2021 11:53:43 GMT

Hi Felix,

We did updates for Graphics drivers attached for your refence. Even though still the production getting failed only. What we have to do further? Pls assist us..Thanks

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

hari rajan — Thu, 16 Dec 2021 09:16:48 GMT

Thanks Dear Felix for your prompt reply. We'll do like you mentioned above and get back to you.

RE: Engine Failure while Point cloud processing/Production_ Need suggestion and Help

Felix James — Thu, 16 Dec 2021 08:46:32 GMT

Please try updating the driver for your graphics card with the latest available for download from the Nvidia website. Choose the custom option and select a clean installation. If you are still having an issue try disabling Vulkan in ContextCapture settings and running the process again