ContextCapture production failure

RE: ContextCapture production failure

James Livesey — Wed, 20 Apr 2022 22:16:16 GMT

Official reply from Bentley:

"Are you using remote desktop to access the computer and ContextCapture? If so, this will be the cause of your issue. Remote Desktop is no supported and will result in the kind of error that you are experiencing. If you need to access the application from a remote location we recommend that you use TeamViewer or a similar application."

RE: ContextCapture production failure

Paul Christodoulou — Wed, 20 Apr 2022 07:20:51 GMT

I will second this. I recently discovered it was caused by the remote desktop application. After ditching it, I haven't seen the problem return.

RE: ContextCapture production failure

James Livesey — Wed, 20 Apr 2022 05:02:34 GMT

Hi all, so I am not sure if this will help anyone, but I managed to solve this problem. It was an issue with using the remote desktop application (ie accessing the computer with CC installed on it remotely). I would suggest using another app, such as splashtop. Worked for me!

RE: ContextCapture production failure

Bruneau St-Jean — Tue, 19 Apr 2022 14:51:05 GMT

We suggest you to create a service request and attach a log file.

RE: ContextCapture production failure

James Livesey — Tue, 19 Apr 2022 08:14:59 GMT

Hi there, I am also getting error 285491202 with production failure. The AT's all look fine and have been merged to create one production. I have not changed my workflow or any settings. In the past if this would happen it may be due to lack of disc space, however I have plenty of space for this job and can't see why this would keep failing.

RE: ContextCapture production failure

Paul Christodoulou — Wed, 05 Jan 2022 07:34:45 GMT

I am also getting error 285491202 quite regularly. Any reason as to why it might be occurring? Or what i can do to prevent it?

RE: ContextCapture production failure

Caleb Baildon — Sun, 19 Dec 2021 01:57:23 GMT

I've had similar the last couple of weeks. I would start a reconstruction/production normally a 3MX and it would go fine for a while, but after a few tiles the rest of the tiles would fail with error 285491202. I would then transfer all the failed jobs back to pending and a few more would complete while failing again. Repeat many times until the hundreds of tiles were complete. Very frustrating. I'm using update 16. Thanks