Hello, Hope you are having an amazing day. I have a very important project. The problem is I installed contextcapture center on my windows 10 machine. it opened successfully. However, when I try open ccengine.exe it gives an unable to start application error!! I tried everything to solve it. I installed contextcapture again, tried different versions of it, tried updating my GPU drivers and downgrading them, I even tried it on different windows versions and on windows 11!! I am literally lost, I need to finish the project and this happens!! If someone can help me literally right now it would be so much appreciated!!
We suggest you to create a service request and we will contact you.
Bruneau can you suggest a solution please, the project deadline is soon!!!
Check for detailed error in Windows Event Viewer.
Thanks, Oto, this is the error. It would be so much appreciated if you can help me solve it now!!
Faulting application name: CCEngine.exe, version: 10.19.0.122, time stamp: 0x00000000Faulting module name: tensorflow_cc.dll, version: 0.0.0.0, time stamp: 0x61408efeException code: 0xc000001dFault offset: 0x000000000893146fFaulting process id: 0x53dcFaulting application start time: 0x01d84039086f19d8Faulting application path: C:\Program Files\Bentley\ContextCapture Center\bin\CCEngine.exeFaulting module path: C:\Program Files\Bentley\ContextCapture Center\bin\tensorflow_cc.dllReport Id: b06c8af6-b478-4c19-8ea3-367b0a9ee220Faulting package full name: Faulting package-relative application ID:
Ben Miller said:tensorflow_cc.dll,
So this tells you something.
What GPU and driver you use? Is it game or studio driver?
Can you share a screen capture of the ContextCapture Settings - configuration tab?
Nvidia 980ti with latest game drivers since studio drivers aren't available for it. I tried different versions of drivers from year's old one to latest one