Hello, Hope you are having an amazing day. I have a very important project. The problem is I installed contextcapture center on my windows 10 machine. it opened successfully. However, when I try open ccengine.exe it gives an unable to start application error!! I tried everything to solve it. I installed contextcapture again, tried different versions of it, tried updating my GPU drivers and downgrading them, I even tried it on different windows versions and on windows 11!! I am literally lost, I need to finish the project and this happens!! If someone can help me literally right now it would be so much appreciated!!
We suggest you to create a service request and we will contact you.
Bruneau can you suggest a solution please, the project deadline is soon!!!
if you mean context capture version 17 then no. is that what you meant?
Yes, try to downgrade. For older versions this GPU and driver was still supported for AI jobs.
Yes, try CCU17 version, this might solve your issue for now. Update us when you can.
Answer Verified By: Felix James
Thank Bruneau and Oto. U17 worked. But why I can't use the latest version?!
This is a known issue and a defect was filed for this. The problem we have is that none of us internally can reproduce it and this makes it difficult to troubleshoot it unfortunately. Note that this might be resolved on next CC release. For the time being, the usage of CC U17 is the workaround. We apologize for this situation.