RE: Application failed to start

Felix James — Thu, 09 Jun 2022 11:19:03 GMT

Please try the following:

First: Make a clean software reinstallation and ensure the installer you have got is not corrupted.

uninstall the software from windows “Add/Remove programs”
important: remove manually all installation files (C:\Program Files\Bentley\ContextCapture)
download again and reinstall the latest software version

If the problem persists, try this 2^nd option:

Another possible issue is that PATH environment variable has been changed on the your system by another application, and gives priority to another version of QT DLL dependencies.

Please follow this process to list DLL paths or the running viewer process:

download Microsoft ListDLLs from https://docs.microsoft.com/en-us/sysinternals/downloads/listdlls
create a working folder, for instance C:\test_DLL
copy “Listdlls64.exe” in this folder
open a windows “Command prompt” in this folder

(from windows explorer, type “cmd” in the Address field)

Launch ContextCapture Master and leave it opened
From the command prompt, type “Listdlls64 CCMaster > output.txt”

A file “output.txt” is created in the folder, it lists all the DLLs loaded by the application, including their path, you can send it to us for analysis.