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Application failed to start

Cam Livingstone
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I have just got this error when opening up the Context Capture Software:

This application failed to start because Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

Available platform plugins are; minimal, offscreen, windows. 

I have reinstalled the latest version of the software with no luck.

Has anyone had this issue before?

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    Please try the following:

     

    First: Make a clean software reinstallation and ensure the installer you have got is not corrupted.

    1. uninstall the software from windows “Add/Remove programs”
    2. important: remove manually all installation files (C:\Program Files\Bentley\ContextCapture)
    3. download again and reinstall the latest software version

    If the problem persists, try this 2nd option:

    Another possible issue is that PATH environment variable has been changed on the your system by another application, and gives priority to another version of QT DLL dependencies.

    Please follow this process to list DLL paths or the running viewer process:

    1. download Microsoft ListDLLs from https://docs.microsoft.com/en-us/sysinternals/downloads/listdlls
    2. create a working folder, for instance C:\test_DLL
    3. copy “Listdlls64.exe” in this folder
    4. open a windows “Command prompt” in this folder

    (from windows explorer, type “cmd” in the Address field)

    1. Launch ContextCapture Master and leave it opened
    2. From the command prompt, type “Listdlls64 CCMaster > output.txt”

    A file “output.txt” is created in the folder, it lists all the DLLs loaded by the application, including their path, you can send it to us for analysis.

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