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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Export logfile for technical support</title><link>https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Export logfile for technical support</title><link>https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support</link><pubDate>Wed, 03 Feb 2021 11:14:53 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e3fb97d4-4430-440c-b69b-a61fbfd066fb</guid><dc:creator>Felix James</dc:creator><comments>https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support#comments</comments><description>Current Revision posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 2/3/2021 11:14:53 AM&lt;br /&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;ContextCapture&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
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&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;How to generate a log file to be sent to Technical Support&lt;/p&gt;
&lt;h1&gt;Background&lt;/h1&gt;
&lt;p&gt;If the Aerotriangulation or Production fails a lofg file can be generated which you will need to send to Bentley Techncial Support for troubleshooting and technical assistance.&lt;/p&gt;
&lt;h1&gt;Steps to Accomplish&lt;/h1&gt;
&lt;h3&gt;Option 1 Aerotriangulation Failed&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;Your aerotriangulation process failed and you don&amp;rsquo;t know why, you will have to export the logfile and send it to Bentley ContextCapture support team.&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;I the left column, right click on the failed AT and export logfile for technical support.&lt;/p&gt;
&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-18/AT-Failed1.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-02-18/AT-Failed1.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h3&gt;Option&amp;nbsp;2 Production Failed.&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;In case your production failed, you have to left click on your failed production in the left column&lt;br /&gt;In the main window click on More details.&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Then identify your failing production and right-click &amp;gt; Export for technical support.&lt;/p&gt;
&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-18/Production-Failed.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-02-18/Production-Failed.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h1&gt;&lt;img width="189" height="60" style="border-width:0px;" alt=" " src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /&gt;&lt;/h1&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Felix James&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: ContextCapture, en, SELECTsupport&lt;/div&gt;
</description></item><item><title>Export logfile for technical support</title><link>https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support/revision/1</link><pubDate>Tue, 19 Apr 2016 11:34:27 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e3fb97d4-4430-440c-b69b-a61fbfd066fb</guid><dc:creator>Felix James</dc:creator><comments>https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/27875/export-logfile-for-technical-support#comments</comments><description>Revision 1 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 4/19/2016 11:34:27 AM&lt;br /&gt;
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;ContextCapture&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;How to generate a log file to be sent to Technical Support&lt;/p&gt;
&lt;h1&gt;Background&lt;/h1&gt;
&lt;p&gt;If the Aerotriangulation or Production fails a lofg file can be generated which you will need to send to Bentley Techncial Support for troubleshooting and technical assistance.&lt;/p&gt;
&lt;h1&gt;Steps to Accomplish&lt;/h1&gt;
&lt;h3&gt;Option 1 Aerotriangulation Failed&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;Your aerotriangulation process failed and you don’t know why, you will have to export the logfile and send it to Bentley ContextCapture support team.&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;I the left column, right click on the failed AT and export logfile for technical support.&lt;/p&gt;&lt;/li&gt;&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h3&gt;Option&amp;nbsp;2 Production Failed.&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;In case your production failed, you have to left click on your failed production in the left column&lt;br /&gt;In the main window click on More details.&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Then identify your failing production and right-click &amp;gt; Export for technical support.&lt;/p&gt;&lt;/li&gt;&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h1&gt;&lt;img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt; 
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Felix James&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/h1&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: ContextCapture, en, SELECTsupport&lt;/div&gt;
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