https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installationen-USTelligent Community 12https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installationWed, 28 Sep 2016 14:41:10 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsCurrent Revision posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 2:41:10 PM<br /> <p style="padding:0;margin:0;"></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task is created in the Window Task Manager but this will close&nbsp;within seconds.&nbsp;The ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and older version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> </ol> <p></p> <h1>&nbsp;</h1> <p><img width="189" height="60" style="border-width:0px;" alt=" " src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.03.00.507, ContextCapture Center, en, SELECTsupport</div> https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation/revision/5Wed, 28 Sep 2016 09:36:35 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsRevision 5 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 9:36:35 AM<br /> <p style="padding:0;margin:0;"></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task is created in the Window Task Manager but this will close&nbsp;within seconds.&nbsp;The ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and older version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> <li>Reinstall ContextCapture</li> </ol> <h1>&nbsp;</h1> <p><img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.03.00.507, ContextCapture Center, en, SELECTsupport</div> https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation/revision/4Wed, 28 Sep 2016 09:36:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsRevision 4 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 9:36:00 AM<br /> <p style="padding:0;margin:0;"></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task iis created in the Window Task Manager but this will close&nbsp;within seconds.&nbsp;The ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and older version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> <li>Reinstall ContextCapture</li> </ol> <h1>&nbsp;</h1> <p><img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.03.00.507, ContextCapture Center, en, SELECTsupport</div> https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation/revision/3Wed, 28 Sep 2016 09:34:45 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsRevision 3 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 9:34:45 AM<br /> <p style="padding:0;margin:0;"></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task that is created in the Window Task Manager but will close&nbsp; within seconds.&nbsp; There ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and older version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> <li>Reinstall ContextCapture</li> </ol> <h1>&nbsp;</h1> <p><img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.03.00.507, ContextCapture Center, en, SELECTsupport</div> https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation/revision/2Wed, 28 Sep 2016 09:30:40 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsRevision 2 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 9:30:40 AM<br /> <p style="padding:0;margin:0;"></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task that is created in the Window Task Manager but will close&nbsp; within seconds.&nbsp; There ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and iolder version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> <li>Reinstall ContextCapture</li> </ol> <h1>&nbsp;</h1> <p><img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.03.00.507, ContextCapture Center, en, SELECTsupport</div> https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation/revision/1Wed, 28 Sep 2016 09:27:37 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f19cbf0b-abe4-4946-81c7-a29fcc13aea3Felix Jameshttps://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/30946/contextcapture-master-fails-to-open-after-installation#commentsRevision 1 posted to ContextCapture | Descartes | Pointools | Orbit Wiki by Felix James on 9/28/2016 9:27:37 AM<br /> <table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>ContextCapture Center / ContextCapture&nbsp;</td> <td></td></tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>04.03.00.507 </td> <td></td></tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td></tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td></tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td></tr></tbody></table> <p></p> <h1>Problem Description</h1> <p>After installing ContextCapture I find that I am unable to&nbsp;run the ContextCapture Master.&nbsp;&nbsp;After attempting to open the CC Master, a task that is created in the Window Task Manager but will close&nbsp; within seconds.&nbsp; There ContextCapture Engine and Acute3D Viewer both run without issue.</p> <h1>Steps to Resolve</h1> <p>This issue is caused when a user is running and iolder version of the Bentley CONNECTION client.</p> <ol> <li>Unisnstall the old version of the Bentley CONNECTION Client</li> <li>Go the the Bentley <a href="https://connect.bentley.com">website</a>&nbsp;and login to access the software downloads. Locate the Bentley CONNECTION Client (version 10.00.06.34 or later), then download and install it.</li> <li>Reinstall ContextCapture</li></ol> <h1>&nbsp;</h1><img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /> <table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Felix James</td> <td></td></tr></tbody></table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: ContextCapture, 04.01.00.508, ContextCapture Center, en, SELECTsupport</div>