In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.
For a general overview of how this works for Bentley products refer to https://www.bentley.com/en/covid-19
To ensure a smooth transition of work and effectiveness of your daily workflows with ContextCapture, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.
You may decide to install the software on your home computer. If you do this, once signed in via the CONNECTION Client using your normal work email login, you will have the same licenses available as you do in the office.
Remote Access Procedure
Access using Windows Remote Desktop is not supported.
Applications such as TeamViewer or similar must be used.
ContextCapture Desktop, The remote application must be installed and configured on the local and remote system. The remote system must be switched on with remote application running.
ContextCapture Center, with two or more Engines the user must have the remote aapplication installed and running on all systems using ContextCapture Master/ Engines.
Working from home using your own Computer
Please ensure that your machine meets or exceeds the minimum hardware requirements for ContextCapture, see next topic below
Warning: the number of licenses in use must never exceed the purchased entitlement i.e. users must not run a single license of the application on their home and office computers concurrently. To do so will incur over usage charges.
There are several options for working remotely. You may decide to install the software on your home computer. See these minimum machine requirements for:
If your computer is unable to run ContextCapture as it is struggling to meet the hardware specification users can use our Reality Modeling Cloud Processing services. Use link below for more information.
All Bentley software is downloadable via the Bentley Software Downloads pages: https://softwaredownloads.bentley.com/
General download and installation directions are available here.
Service Request Manager for any technical question and support.Our technical experts are ready to helphttps://apps.bentley.com/srmanager/ProductSupport