In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.
For a general overview of how this works for Bentley products refer to https://www.bentley.com/en/covid-19
To ensure a smooth transition of work and effectiveness of your daily workflows with Orbit, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.
Remote Access Procedure
Access using Windows Remote Desktop or application such as TeamViewer are supported.
Working from home using your own Computer
You may decide to install the desktop Orbit 3DM software on your home computer. If you do this, you have the same licenses available as you do in the office. Your computer must have internet connection to be able to use the online licensing connection. You can check your available licenses here: https://my.orbitgt.com/.
Contact email@example.com if you do not have access to this license portal.
Please ensure that your machine meets or exceeds the minimum hardware requirements for the use of Orbit 3DM products. See these minimum machine requirements: https://orbitgt.com/kb/specs_desktop
All Orbit Desktop software is downloadable via the Orbit Website: http://www.orbitgt.com/products
Instructions to download, install your product can be viewed here: https://orbitgt.com/kb/desktop_install
You need to be registered on the Orbit GT website to download Orbit 3DM Software: https://orbitgt.com/register/
The Orbit Knowledge Base is available online and accessible via the Help-Menu: https://orbitgt.com/kb
All information about the online licensee activation for Orbit is available here: https://orbitgt.com/kb/desktop_license_manager
License error messages and how to solve, is documented here: https://orbitgt.com/kb/license_activation
For any technical question and support please contact firstname.lastname@example.org. Our technical experts are ready to help