https://communities.bentley.com/products/administration/f/product-administration-forum/123072/email-to-tech-support-failsI need help with user and admin accounts; I logged a ticket for this purpose ( Service Request 7000514289 ). I have received emails from a technician, but when I reply, they bounce. I have logged a noted inside the ticket and received a reply, but anyen-USTelligent Community 12https://communities.bentley.com/thread/373289?ContentTypeID=1Fri, 24 Jun 2016 17:56:34 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0190b505-0370-4018-bf27-17217f71a182Jesse DringoliHello Brandon,<br /> <br /> Apologies for the inconvenience. We&#39;re currently experiencing an issue with email replies to Support Service Requests and are working to resolve it as soon as possible.<br /> <br /> I looked into your SR and see that you have since received a response. Please let us know if you need any further assistance.<div style="clear:both;"></div>