[CONNECT] Can't Customize User Interface

This is what you expect to see when customizing MicroStation CONNECT's UI...

I'm trying to edit some tools that I created a few weeks ago (using CONNECT Update 4), but in CONNECT Update 5 all the buttons in the Customize dialog are greyed-out and a right-click is no better.  What could cause the UI editor to become passive and unusable?  Surely not a version difference?

To put the question another way, what are the pre-conditions for successfully editing a custom toolbox or workflow in CONNECT Update 5?

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